tERMS AND CONDITIONS

This page tells you the terms and conditions on which we supply any of the products

listed on our website www.wnlprinting.co.uk. Please read these terms and conditions

carefully before ordering any Products from our site. You should understand that by

ordering any of our Products, you agree to be bound by these terms and conditions.

1. Information about us

We are registered in England and Wales under WNL Printing, and our registered

office is located at Gwladys Street, Penywaun, Aberdare, CF44 9DE.

2. Your Status

By placing an order through our site, you warrant that:

2.1 You are legally capable of entering into binding contracts; and

2.2 You are at least 18 years old

3. How the contract is formed between you and us

3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are

subject to acceptance by us, and we will confirm such acceptance to you by

electronic notification at the end of the ordering process.

We are unable to issue an Order Confirmation until such time as the ordering process

is complete. Once the Contract has been formed, the terms of the Contract cannot be

varied without our prior written consent.

3.2 As the Products will have been made to your specification or personalised for/by

you, you will not have any right to cancel the supply of any of the Products once we

have  commenced the contract i.e. we have confirmed your order in writing (by

email). Once artwork has been uploaded, our automatic processes may make it very

hard to cancel your order.  You have a 15-minute window to make changes to orders

placed on the website.  Thereafter if it is possible to make changes, we will need to

charge for costs already incurred in production and administration of the order.

(Subject to a minimum charge of £10+VAT).

4. Material and information provided by you

4.1 Whenever you make use of a feature that allows you to upload material to our site

you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such material does comply with those standards, and you

indemnify us for any breach of that warranty.

4.2 We shall not be required to print any matter which in our sole and final opinion is

or may be of an illegal or libellous or inappropriate nature or an infringement of the

proprietary or other rights of any third party, such conditions being extended to

material of an extreme or political nature.

4.3 We reserve the right to refuse to print any matter which in our opinion may be

prejudicial or detrimental to the good of WNL Printing and/or its agents.

4.4 We shall be indemnified by the customer in respect of any claims, costs and

expenses arising out of any libellous matter or any infringement of copyright, patent

design or any other proprietary or personal rights contained in any material printed

for the customer and or their agents. The indemnity shall extend to any amounts paid

on legal advice in settlement of any claim.

4.5 In addition to complying with our Acceptable Use Policy, you agree that all

material uploaded by you onto our site will be done at your own risk. You must retain

a copy of all material you upload. We expressly exclude all liability for any uploaded

material which is lost or damaged during or after the uploading process.

4.6 Failure to follow our site's preparatory instructions for uploading your material

may result in Products of poor quality. We accept no responsibility for poor quality

Products in those circumstances. See our Technical Guide for further guidance and

advice.

4.7 You must not upload any material that will breach any third-party rights to such

material unless you have the express consent of the third party. We have the right to

disclose your identity to any third party claiming that any material uploaded by you

to our site constitutes a violation of their rights.

4.8 We have the right to remove any material uploaded by you or not to fulfil any

order if, in our opinion, such material does not comply with the content standards set

out in our Acceptable Use Policy. You will receive a full refund of any sums already

paid for an order we do not fulfil, less any administration charge or any additional

charges on a time and materials basis applied to cover such additional work already

carried out.

4.9 You agree only to provide someone else's personal information if they have given

you express consent to use it in respect of the Products you have ordered.

4.10 Personal information is processed and stored in accordance with our Privacy

Policy.

4.11  We may delete your files stored by us which is inactive for an extended period of

time without reference to you. We may change our policies and limits at any time, in

our sole discretion, with or without notice to you. To the extent that we are permitted

to do so by law, we may delete your material stored by us at any time.

5. Copyright

5.1 Unless negotiated and agreed in writing, the copyright of any artwork and

anything else whatsoever prepared, developed or created by WNL Printing shall vest

in and belong to us.

6. Artwork Services and Proofs

6.1 Prior to producing the Products, we offer the facility to produce an electronic

proof of the Product for your approval. You are responsible for approving these proofs.

You accept that once you have approved the proof, the Products cannot be changed

nor cancelled. We shall have no liability to you for any errors in the proof

subsequently discovered by you. 

6.2 Should you choose not to receive a proof , we shall have no liability to you for any

errors in the Product subsequently discovered by you.

6.3 Should you choose to make use of our proof service, you must follow the specific

requirements of this service: 

6.3.1 Files supplied must be in PDF/x-1a format.

6.3.2 Your job will go through our automated system and will only be rejected if we

are unable to print your file. We will carry out no pre-flight or quality checks on your

document as these will already have been carried out by yourself prior to submitting

the file. 

6.3.3 You must ensure that your supplied files adhere fully to our Technical Guide. 

6.4 Copy - Where any additional work of whatever nature is necessary as a result of

copy supplied by a customer not being clear and/or legible, we shall be entitled to

make additional charges on a time and materials basis to cover such additional work.

6.5 Additional charges shall be made for any additional proofs that are required as a

result of alterations required by the customer. When style, type or layout is left to

WNL Printings discretion, any subsequent changes to such style, type or layout

required by the customer shall be subject to additional charges on a time and

materials basis.

6.6 Your statutory rights are not affected by these terms and conditions.

7. Production and Delivery Times

7.1 Production shall be deemed to begin when the following conditions are met:

payment has been made, artwork has been uploaded and accepted and the order

has been confirmed. Your estimated delivery time will depend on the nature and

volume of the order, if the order is of an urgent nature then you MUST contact us

prior to making the order via our website to check the timescale and delivery time is

acceptable to yourself as we will not be held responsible unless written confirmation

is agreed upon before placing the order.

7.2 After production, we dispatch all finished orders by courier for delivery. Some

postcodes may take between 3 and 5 working days and may incur an extra charge.

7.3 Production days are held to be working days: Monday to Friday inclusive unless

notified otherwise, e.g. for some UK Bank Holidays.

7.4 Where production is delayed due to exceptional circumstances, we will complete

the work as soon as we reasonably can.

7.5  Any carriage arranged by WNL Printing is on the customer’s behalf and the

printer is not liable for any delays arising out of that carriage.

7.6 Where delivery is not possible as a result of us being provided with the incorrect

delivery address details, our delivery service will return the Products to us. We reserve

the right to make an additional delivery charge for return and re-dispatch of the

Products to the correct delivery address.

7.7 All products will be signed for upon delivery, if anyone other than the intended

recipient signs for the product, we will incur no liability provided that parcel was

delivered to the address provided by the purchaser.

7.8 Delivery to temporary addresses such as hotels, exhibition and conference centres

etc. is entirely at the risk of the customer.

* Delivery Excludes Northern Ireland*

8. Non-Delivery

8.1 You must notify us in writing within 7 days of any failure on our part to deliver the

Products in order that we can investigate the failure and take appropriate action.

9. Quantities

9.1 All reasonable endeavours will be made to deliver the correct quantity of Products

ordered by you.

9.2 You acknowledge that variations in respect of quantities are inherent within the

printing industry.

10. Quality

10.1 You accept that colour variations are inherent within the printing process for files

submitted. You also understand and accept that computer hardware set-ups are

such that we cannot guarantee that the Product colours will match those displayed

on your computer screen during the ordering process. 

10.2 Due to the nature of the printing process, we shall not be required to guarantee

an exact match in colour or texture between the printed results and any proof.

10.3 Due to the ink tolerances involved in the printing process, slight variance in

finished printed colour is inevitable.

10.4 Any proofs issued by us are NOT colour accurate and are issued for content

checking only.

11. Price & Payment

11.1 The price of any Products will be as quoted on our site from time to time, except

in cases of obvious error.

11.2 These prices include VAT but NOT extra delivery costs, which will be added to the

total amount due as set out in the basket section of the online ordering process. We

reserve the right to charge the amount of any taxes, value added tax, duties or

royalties etc. which are payable whether or not included on the estimate.

11.3 Prices are liable to change at any time, but changes will not affect orders in

respect of which we have already sent you an Order Confirmation, except in cases of

obvious error.

11.4 All work carried out, Whether experimentally or otherwise, at the customer’s

request shall be charged.

11.5 Third-party credit card companies will be entitled to store any credit or debit card

data if you choose that option when you place your order.

11.6 Where we have agreed credit terms with a customer, we reserve the right to

charge interest on overdue debt (invoices not settled within the agreed terms) at 2%

above the RBS base rate at the time and an administration fee to cover our debt

recovery costs.

11.7 In the event of a credit customer becoming unable to service its debts in the

ordinary course of business or due to insolvency or has a winding-up petition issued

against it or, being a person, has a bankruptcy petition issued against it, without

prejudice to other remedies we shall

11.7.1 have the right not to proceed further with the contract or any other work for the

customer and be entitled to charge for work already carried out (whether completed

or not) and materials purchased for the customer, such charge to be an immediate

due debt, and 

11.7.2 in respect of all unpaid debts due from the customer have a general lien on all

goods and property in our possession (whether worked on or not) and shall be

entitled on the expiration of 14 days' notice to dispose of such goods or property in

such manner and at such price we think fit and to apply the proceeds towards such

debts.

12. Our Replacement Policy

12.1 In the unlikely event, that you believe that a Product is defective, we may request

that you return the product for our examination.

13. Claims

13.1 Claims for damage, shortages or non-delivery must be advised via telephone or

email within 7 days from the date that the Products were delivered.

13.2 We shall not be liable in respect of any claim unless we are notified in accordance

with paragraph

13.3 We may ask you to send us photographic evidence and several samples showing

any damage or defects and to retain the Product for 30 days after receipt for the

purposes of inspection by ourselves or our agents or representatives.

14. Our Liability

14.1 Our liability in connection with any Product purchased through our site is strictly

limited to the purchase price of that Product (including delivery costs).

14.2 We do not exclude or limit in any way our liability:

14.2.1 for death or personal injury caused by our negligence;

14.2.2 under section 2(3) of the Consumer Protection Act 1987;

14.2.3 for fraud or fraudulent misrepresentation; or

14.2.4 for any matter for which it would be illegal for us to exclude, or attempt to

exclude, our liability.

14.3 Whether caused by our negligence, breach of contract or breach of duty, we

exclude all liability for:

14.3.1 any direct loss of income or revenue, loss of business, loss of profits or contracts,

loss of anticipated savings, loss of data, waste of management or office time; or

14.3.2 any indirect or consequential loss or damage of any kind however arising, even

if foreseeable.

15. Events Outside Our Control

16. Our Right to Vary these Terms & Conditions

16.1 We will not be liable or responsible for any failure to perform, or delay in

performance of, any of our obligations under a Contract that is caused by events

outside our reasonable control.

16.2 Force Majeure includes any act, event, non-happening, omission or accident

beyond our reasonable control and includes in particular (without limitation) the

following:

16.2.1 strikes, lock-outs or other industrial action;

16.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war

(whether declared or not) or threat or preparation for war;

16.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural

disaster;

16.2.4 impossibility of the use of means of public or private transport;

16.2.5 impossibility of the use of public or private telecommunications networks; and

16.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period

that Force Majeure continues, and we will have an extension of time for performance

for the duration of that period.

17. Contact

If you have any queries about these Terms & Conditions, or any other aspect of our

website, or you have a complaint, please email wnlprinting@gmail.com

17.1 We reserve the right to revise and amend these terms and conditions from time

to time without notice.

17.2 You will be subject to the policies and terms and conditions in force at the time

that you order Products from us, unless any change to those policies or these terms

and conditions is required to be made by law or governmental authority (in which

case it will apply to orders previously placed by you), or if we notify you of the change

to those policies or these terms and conditions before we send you the Order

Confirmation (in which case we have the right to assume that you have accepted the

change to the terms and conditions, unless you notify us to the contrary within 7

working days of receipt by you of the Products).

18. Law & Jurisdiction

19.1 Contracts for the purchase of Products through our site will be governed by the

laws of England and Wales.

Acceptable Usage Policy

This page (together with the documents referred to on it) sets out the terms between

you and us under which you may access our website www.wnlprinting.co.uk, and

other ordering web platform e.g. interactive price lists, quotes given via electronic

means by ourselves (“our site”). This acceptable use policy applies to all users of, and

visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in

this acceptable use policy, which supplement our terms of website use.

1. Prohibited Uses

1.1 You may use our site only for lawful purposes. You may not use our site:

•    In any way that breaches any applicable local, national or international law or

regulation.

•    In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose

or effect.

•    For the purpose of harming or attempting to harm minors in any way.