This page tells you the terms and conditions on which we supply any of the products
listed on our website www.wnlprinting.co.uk. Please read these terms and conditions
carefully before ordering any Products from our site. You should understand that by
ordering any of our Products, you agree to be bound by these terms and conditions.
1. Information about us
We are registered in England and Wales under WNL Printing, and our registered
office is located at Gwladys Street, Penywaun, Aberdare, CF44 9DE.
2. Your Status
By placing an order through our site, you warrant that:
2.1 You are legally capable of entering into binding contracts; and
2.2 You are at least 18 years old
3. How the contract is formed between you and us
3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are
subject to acceptance by us, and we will confirm such acceptance to you by
electronic notification at the end of the ordering process.
We are unable to issue an Order Confirmation until such time as the ordering process
is complete. Once the Contract has been formed, the terms of the Contract cannot be
varied without our prior written consent.
3.2 As the Products will have been made to your specification or personalised for/by
you, you will not have any right to cancel the supply of any of the Products once we
have commenced the contract i.e. we have confirmed your order in writing (by
email). Once artwork has been uploaded, our automatic processes may make it very
hard to cancel your order. You have a 15-minute window to make changes to orders
placed on the website. Thereafter if it is possible to make changes, we will need to
charge for costs already incurred in production and administration of the order.
(Subject to a minimum charge of £10+VAT).
4. Material and information provided by you
4.1 Whenever you make use of a feature that allows you to upload material to our site
you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such material does comply with those standards, and you
indemnify us for any breach of that warranty.
4.2 We shall not be required to print any matter which in our sole and final opinion is
or may be of an illegal or libellous or inappropriate nature or an infringement of the
proprietary or other rights of any third party, such conditions being extended to
material of an extreme or political nature.
4.3 We reserve the right to refuse to print any matter which in our opinion may be
prejudicial or detrimental to the good of WNL Printing and/or its agents.
4.4 We shall be indemnified by the customer in respect of any claims, costs and
expenses arising out of any libellous matter or any infringement of copyright, patent
design or any other proprietary or personal rights contained in any material printed
for the customer and or their agents. The indemnity shall extend to any amounts paid
on legal advice in settlement of any claim.
4.5 In addition to complying with our Acceptable Use Policy, you agree that all
material uploaded by you onto our site will be done at your own risk. You must retain
a copy of all material you upload. We expressly exclude all liability for any uploaded
material which is lost or damaged during or after the uploading process.
4.6 Failure to follow our site's preparatory instructions for uploading your material
may result in Products of poor quality. We accept no responsibility for poor quality
Products in those circumstances. See our Technical Guide for further guidance and
advice.
4.7 You must not upload any material that will breach any third-party rights to such
material unless you have the express consent of the third party. We have the right to
disclose your identity to any third party claiming that any material uploaded by you
to our site constitutes a violation of their rights.
4.8 We have the right to remove any material uploaded by you or not to fulfil any
order if, in our opinion, such material does not comply with the content standards set
out in our Acceptable Use Policy. You will receive a full refund of any sums already
paid for an order we do not fulfil, less any administration charge or any additional
charges on a time and materials basis applied to cover such additional work already
carried out.
4.9 You agree only to provide someone else's personal information if they have given
you express consent to use it in respect of the Products you have ordered.
4.10 Personal information is processed and stored in accordance with our Privacy
Policy.
4.11 We may delete your files stored by us which is inactive for an extended period of
time without reference to you. We may change our policies and limits at any time, in
our sole discretion, with or without notice to you. To the extent that we are permitted
to do so by law, we may delete your material stored by us at any time.
5. Copyright
5.1 Unless negotiated and agreed in writing, the copyright of any artwork and
anything else whatsoever prepared, developed or created by WNL Printing shall vest
in and belong to us.
6. Artwork Services and Proofs
6.1 Prior to producing the Products, we offer the facility to produce an electronic
proof of the Product for your approval. You are responsible for approving these proofs.
You accept that once you have approved the proof, the Products cannot be changed
nor cancelled. We shall have no liability to you for any errors in the proof
subsequently discovered by you.
6.2 Should you choose not to receive a proof , we shall have no liability to you for any
errors in the Product subsequently discovered by you.
6.3 Should you choose to make use of our proof service, you must follow the specific
requirements of this service:
6.3.1 Files supplied must be in PDF/x-1a format.
6.3.2 Your job will go through our automated system and will only be rejected if we
are unable to print your file. We will carry out no pre-flight or quality checks on your
document as these will already have been carried out by yourself prior to submitting
the file.
6.3.3 You must ensure that your supplied files adhere fully to our Technical Guide.
6.4 Copy - Where any additional work of whatever nature is necessary as a result of
copy supplied by a customer not being clear and/or legible, we shall be entitled to
make additional charges on a time and materials basis to cover such additional work.
6.5 Additional charges shall be made for any additional proofs that are required as a
result of alterations required by the customer. When style, type or layout is left to
WNL Printings discretion, any subsequent changes to such style, type or layout
required by the customer shall be subject to additional charges on a time and
materials basis.
6.6 Your statutory rights are not affected by these terms and conditions.
7. Production and Delivery Times
7.1 Production shall be deemed to begin when the following conditions are met:
payment has been made, artwork has been uploaded and accepted and the order
has been confirmed. Your estimated delivery time will depend on the nature and
volume of the order, if the order is of an urgent nature then you MUST contact us
prior to making the order via our website to check the timescale and delivery time is
acceptable to yourself as we will not be held responsible unless written confirmation
is agreed upon before placing the order.
7.2 After production, we dispatch all finished orders by courier for delivery. Some
postcodes may take between 3 and 5 working days and may incur an extra charge.
7.3 Production days are held to be working days: Monday to Friday inclusive unless
notified otherwise, e.g. for some UK Bank Holidays.
7.4 Where production is delayed due to exceptional circumstances, we will complete
the work as soon as we reasonably can.
7.5 Any carriage arranged by WNL Printing is on the customer’s behalf and the
printer is not liable for any delays arising out of that carriage.
7.6 Where delivery is not possible as a result of us being provided with the incorrect
delivery address details, our delivery service will return the Products to us. We reserve
the right to make an additional delivery charge for return and re-dispatch of the
Products to the correct delivery address.
7.7 All products will be signed for upon delivery, if anyone other than the intended
recipient signs for the product, we will incur no liability provided that parcel was
delivered to the address provided by the purchaser.
7.8 Delivery to temporary addresses such as hotels, exhibition and conference centres
etc. is entirely at the risk of the customer.
* Delivery Excludes Northern Ireland*
8. Non-Delivery
8.1 You must notify us in writing within 7 days of any failure on our part to deliver the
Products in order that we can investigate the failure and take appropriate action.
9. Quantities
9.1 All reasonable endeavours will be made to deliver the correct quantity of Products
ordered by you.
9.2 You acknowledge that variations in respect of quantities are inherent within the
printing industry.
10. Quality
10.1 You accept that colour variations are inherent within the printing process for files
submitted. You also understand and accept that computer hardware set-ups are
such that we cannot guarantee that the Product colours will match those displayed
on your computer screen during the ordering process.
10.2 Due to the nature of the printing process, we shall not be required to guarantee
an exact match in colour or texture between the printed results and any proof.
10.3 Due to the ink tolerances involved in the printing process, slight variance in
finished printed colour is inevitable.
10.4 Any proofs issued by us are NOT colour accurate and are issued for content
checking only.
11. Price & Payment
11.1 The price of any Products will be as quoted on our site from time to time, except
in cases of obvious error.
11.2 These prices include VAT but NOT extra delivery costs, which will be added to the
total amount due as set out in the basket section of the online ordering process. We
reserve the right to charge the amount of any taxes, value added tax, duties or
royalties etc. which are payable whether or not included on the estimate.
11.3 Prices are liable to change at any time, but changes will not affect orders in
respect of which we have already sent you an Order Confirmation, except in cases of
obvious error.
11.4 All work carried out, Whether experimentally or otherwise, at the customer’s
request shall be charged.
11.5 Third-party credit card companies will be entitled to store any credit or debit card
data if you choose that option when you place your order.
11.6 Where we have agreed credit terms with a customer, we reserve the right to
charge interest on overdue debt (invoices not settled within the agreed terms) at 2%
above the RBS base rate at the time and an administration fee to cover our debt
recovery costs.
11.7 In the event of a credit customer becoming unable to service its debts in the
ordinary course of business or due to insolvency or has a winding-up petition issued
against it or, being a person, has a bankruptcy petition issued against it, without
prejudice to other remedies we shall
11.7.1 have the right not to proceed further with the contract or any other work for the
customer and be entitled to charge for work already carried out (whether completed
or not) and materials purchased for the customer, such charge to be an immediate
due debt, and
11.7.2 in respect of all unpaid debts due from the customer have a general lien on all
goods and property in our possession (whether worked on or not) and shall be
entitled on the expiration of 14 days' notice to dispose of such goods or property in
such manner and at such price we think fit and to apply the proceeds towards such
debts.
12. Our Replacement Policy
12.1 In the unlikely event, that you believe that a Product is defective, we may request
that you return the product for our examination.
13. Claims
13.1 Claims for damage, shortages or non-delivery must be advised via telephone or
email within 7 days from the date that the Products were delivered.
13.2 We shall not be liable in respect of any claim unless we are notified in accordance
with paragraph
13.3 We may ask you to send us photographic evidence and several samples showing
any damage or defects and to retain the Product for 30 days after receipt for the
purposes of inspection by ourselves or our agents or representatives.
14. Our Liability
14.1 Our liability in connection with any Product purchased through our site is strictly
limited to the purchase price of that Product (including delivery costs).
14.2 We do not exclude or limit in any way our liability:
14.2.1 for death or personal injury caused by our negligence;
14.2.2 under section 2(3) of the Consumer Protection Act 1987;
14.2.3 for fraud or fraudulent misrepresentation; or
14.2.4 for any matter for which it would be illegal for us to exclude, or attempt to
exclude, our liability.
14.3 Whether caused by our negligence, breach of contract or breach of duty, we
exclude all liability for:
14.3.1 any direct loss of income or revenue, loss of business, loss of profits or contracts,
loss of anticipated savings, loss of data, waste of management or office time; or
14.3.2 any indirect or consequential loss or damage of any kind however arising, even
if foreseeable.
15. Events Outside Our Control
16. Our Right to Vary these Terms & Conditions
16.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a Contract that is caused by events
outside our reasonable control.
16.2 Force Majeure includes any act, event, non-happening, omission or accident
beyond our reasonable control and includes in particular (without limitation) the
following:
16.2.1 strikes, lock-outs or other industrial action;
16.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war;
16.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster;
16.2.4 impossibility of the use of means of public or private transport;
16.2.5 impossibility of the use of public or private telecommunications networks; and
16.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period
that Force Majeure continues, and we will have an extension of time for performance
for the duration of that period.
17. Contact
If you have any queries about these Terms & Conditions, or any other aspect of our
website, or you have a complaint, please email wnlprinting@gmail.com
17.1 We reserve the right to revise and amend these terms and conditions from time
to time without notice.
17.2 You will be subject to the policies and terms and conditions in force at the time
that you order Products from us, unless any change to those policies or these terms
and conditions is required to be made by law or governmental authority (in which
case it will apply to orders previously placed by you), or if we notify you of the change
to those policies or these terms and conditions before we send you the Order
Confirmation (in which case we have the right to assume that you have accepted the
change to the terms and conditions, unless you notify us to the contrary within 7
working days of receipt by you of the Products).
18. Law & Jurisdiction
19.1 Contracts for the purchase of Products through our site will be governed by the
laws of England and Wales.
Acceptable Usage Policy
This page (together with the documents referred to on it) sets out the terms between
you and us under which you may access our website www.wnlprinting.co.uk, and
other ordering web platform e.g. interactive price lists, quotes given via electronic
means by ourselves (“our site”). This acceptable use policy applies to all users of, and
visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in
this acceptable use policy, which supplement our terms of website use.
1. Prohibited Uses
1.1 You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or
regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose
or effect.
• For the purpose of harming or attempting to harm minors in any way.